Job Description:

CIMD-Marcus by Goldman Sachs-Savings Specialist- Richardson, TX

Location(s)

US-TX-Richardson

Job ID

2020-66883

Schedule Type

Full Time

Level

Call Center Representative

Function(s)

Call Center, Consumer Banking

Region

Americas

Division

Consumer and Investment Management Division

Business Unit

US Deposits Delivery

Employment Type

Employee

MORE ABOUT THIS JOB

CONSUMER (MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

Responsibilities
Answering questions about Marcus products via email, phone, or chat while providing website navigation support and assisting with the application process
- Supporting Marcus customers by answering general questions, taking action on accounts and assisting with general troubleshooting steps
- Accessing multiple electronic systems at once and documenting steps taken to efficiently and accurately complete the request
- Participating in projects or process improvements to drive operational excellence
- Completion of ongoing compliance and remedial training as scheduled
- Meeting established goals for all performance metrics, including call quality, productivity and schedule adherence to provide an exceptional level of service to prospective and current customers
- Abide by applicable regulatory and departmental policies and procedures
Basic Qualifications
- High School diploma or GED
- 1+ year related customer service experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Preferred Qualifications
- Associates or Bachelor's Degree
- Excellent interpersonal, relationship building and communication (written and verbal) skills
- Strong analytical, problem solving, facilitation, organization, and planning skills
- Solid working knowledge of all Customer Service functions within a consumer bank (contact center or branch banking experience)
- Understands and can clearly explain terms and conditions
- Proven follow-up skills

ABOUT GOLDMAN SACHS

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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