Job Description:

Business
Unit: Health Care Quality &
Affordability

The Health Care Quality
and Affordability team is made up of about 1,000 doctors, nurses, pharmacists,
strategists, industry experts and innovators with a single vision - to
transform the delivery of health care. Every day, we work together to improve
the quality of patient care for our members while lowering health Care costs to
ensure all Californians have access to the care they deserve.

How do we do it? Through
partnership, innovation, and thought leadership.

We continue to expand our
network of providers to ensure state-wide access to care. We evaluate analytic
and digital health tools that simplify care delivery while improving member
health status, health care quality and affordability as well as member and
provider experience. We provide high-touch services to members from experienced
clinical teams. You'll also find us collaborating with our federal and state
legislative officials to help shape policy to advance our Blue Shield mission.

Position
Summary:

Reporting to the Manager of Social
Services, the role of the Health Advocate, health homes is critical to the
success of Blue Shield of California and the Promise Health, Medi-Cal division
in realizing its goals and objectives related to the Health Homes Program. The Health Advocate, Health Homes Program provides
field-based outreach, engagement and supports members dealing with complex health
conditions, behavioral health challenges, and social needs. With direction from leadership, and
connection to the social service team and larger internal teams, the health
advocate will assist members in connection to appropriate medical, social and
community resources.

Specific
Responsibilities Include:

- Provides
in person support to members and/or family members who meet the criteria for
engagement into the health.
- Responsible
for establishing trusting relationships with members while providing general
support and encouragement.
- Conducts
social determinants of health needs assessment and/or augmented information
obtained from social determinates screening tool.
- Provide
referrals and linkage to community-based services.
- Provide
on-going follow up and support to members accessing community agencies and
services.
- Establish
strong relationships with community partners.
- Participate
in local community engagement activities with local agencies where members
present such as faith-based organizations, community centers, government
agencies, parks and recreation centers and schools.
- Actively
participates with the interdisciplinary team and provides updates on member's
ongoing needs as well as their progress.
- As
a best practice, participates in weekly or bi-weekly case consultation with the
Licensed Clinician.
- Prepares
and updates productivity reports as needed.
- Documents
case notes in the clinical case management documentation system

Minimum
Education & Experience Requirements:

- A minimum
of an associate degree in behavioral health, social work or related
degree.
- A minimum
of 1 years' experience community service or other related

Preferences:

- Bachelor's
degree in behavioral health, social work or other related degree
- Experience
and or training in motivational interviewing
- Experience
with Medi-Cal population

Knowledge and Skills:

- Skill
in establishing rapport with members Ability to plan and execute work effectively
Ability to express ideas clearly and concisely
- Effective
time management skills and ability to define and act on priorities efficiently
Excellent analytical skills
- Must
have proficient skills with the company computer systems, including Excel, Word,
and Power Point
- Excellent
communication skills both orally and in writing with all levels of BSC Promise
staff, members, contracted physicians, and participating provider groups

Additional Information

- Our Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

- Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

- Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

- Requisition ID: 20002DL

- Posting Date: Oct 14, 2020

- Schedule: Full-time

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