To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products & handling complains. (1.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement. (2.) To document customer interactions & transactions recording the details of inquiries, complaints & comments. (3.) To follow all documented procedure to handle open cases/escalations. (4.) To resolve customer's issues/queries effectively & efficiently assuring clear communication & customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V