- Understands organizational objectives and makes decisions that align with the Company priorities and values
- Meets customer needs through solution-oriented and forward thinking
- Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
- Works with multiple customers simultaneously and breaks away as appropriate
- Sensitive to customers' needs and tailors approach by reading cues
- Ensures all daily tasks are completed without negatively impacting service or Coach standards
- Creates enthusiasm and positivity for a shared vision and mission
- Fosters an environment of teamwork, trust, and collaboration with peers, customers, and supervisors
- Demonstrates confidence when working with customers
- Takes initiative; has a high-level of ownership and accountability for individual results
- Welcomes feedback and adapts ambassador at all times
- Is adaptable and flexible to change
- Maintains a calm and professional demeanor at all times
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
- Replenishes inventory on sales floor as needed
- Processes shipments as needed
- Answers phones

- Maintaining SKU integrity
- Maintains cash wrap organization and cleanliness
- Conducts email/name capture
- Accurately completes each transaction by identifying sales associates productivity without disrupting the service environment
- Creates a lasting impression by thanking the customer and giving them a reason to return