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Account Manager Finance and Insurance (F&I) at Cox Automotive

Posted in Other 30+ days ago.

Type: Full Time
Location: Exton, Pennsylvania





Job Description:

Primary Location: 224 Valley Creek Blvd, Exton, PA, USA Division: Cox Automotive Job Level: Manager/Senior Manager Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 202000887

Key Responsibilities:
To effectively manage the progress and results of accounts assigned retention, credit app volume, and digital contracting volume
To prospect new dealers and dealer groups within assigned territory to effectively grow their install base
To engage in high profile level activity across strategic client groups
To ensure all accounts/groups are effectively set up and experience a smooth transition.
To build and develop strong working relationships with customers and users at all levels from Dealer/Owner/Decision-Maker down.
To work with at risk clients, determine action plan to turnaround and conquer objections
Demonstrate ownership of account by responding to client requests same day
Monitor and analyze account performance/volumes and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results
Using methods provided to closely monitor system red flags /emergencies with clients and take immediate action
To generate additional business/revenue within existing accounts for additional stores and product
Conquest competitive accounts within territory with the goal of converting to Dealertrack F&I
Determine at any point the need for additional value resource in order to maintain success of client progress/results
To contribute and manage action to turn around cancelled accounts
To effectively manage time and activity to successfully engage with a set number of clients per day
To assist in generating high client attendance to product workshops and demonstrations
To participate in product development/enhancement review sessions in order to develop self and grow as a Dealertrack F&I knowledge master
To schedule any travel in a way that allows for maximum time with clients
To work with new PM team members as requested/required in mentoring activities Qualifications: 5 years previous experience
BS/BA degree
OR an equivalent combination of education and work-related experience
Outstanding relationship management capabilities
Strong communication and interpersonal skills
Ability to effectively work with all levels at dealership
Ability to articulate/communicate in a way that retains engagement
Exceptional listening skills and ability to detect problem/risks without being in face to face situation
Must have excellent customer service skills/approach
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements that contribute to success in this role include high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
Computer literacy including MS Office

Preferred Qualifications:
Prefer recent retail automotive management experience (preferably General Manager, General Sales Manager, F&I Manager, Used Car Manager, or Pre-owned Director)
Previous experience in Finance & Insurance
Previous experience using a Customer Relationship Management system
Previous experience meeting face-to-face with customers Who We Are About Cox Automotive There s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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