Location: US-WA-Redmond Job ID: 2020-7088 # of Openings : 1
Overview
Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.
We are looking for an experienced Support Engineer to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!
Responsibilities
Responsibilities:
Desktop/server software/hardware set-up and troubleshooting
End-user support for proprietary tools
Works as a team member to assist with operations support
Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc.
Complete assigned documentation tasks with new or updated known errors and workarounds
Responsible for asset management and inventory control
Qualifications
Qualifications:
1-2 years of work-related experience
Strong understanding of Microsoft products
Outstanding communication and customer service skills
Excellent problem resolution and analytical skills
Ability to learn quickly in fast-paced environment
Strong understanding of desktop support a plus
Experience with core IT infrastructure a plus
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.