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Support Engineer at BeyondSoft Consulting, Inc.

Posted in Customer Service 30+ days ago.

Location: Redmond, Washington





Job Description:

BeyondSoft Consulting, Inc.


Location: US-WA-Redmond
Job ID: 2020-7088
# of Openings : 1

Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

We are looking for an experienced Support Engineer to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

Responsibilities

Responsibilities:


  • Desktop/server software/hardware set-up and troubleshooting

  • End-user support for proprietary tools

  • Works as a team member to assist with operations support

  • Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc.

  • Complete assigned documentation tasks with new or updated known errors and workarounds

  • Responsible for asset management and inventory control



Qualifications

Qualifications:


  • 1-2 years of work-related experience

  • Strong understanding of Microsoft products

  • Outstanding communication and customer service skills

  • Excellent problem resolution and analytical skills

  • Ability to learn quickly in fast-paced environment

  • Strong understanding of desktop support a plus

  • Experience with core IT infrastructure a plus



Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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