We would love you to join us at Experian in our Business Information Services' Client Care organization. We are seeking a self-motivated individual with experience in delivering exceptional customer service.

As the ideal candidate you will be extremely well-organized and have a strong focus on the client experience. You will quickly learn the details, our products, the role and be able to present our commercial offerings suite. You must be comfortable with ambiguity at times, adapt to shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You will partner with a broad array of internal stakeholders, including other members of our world-class product, sales, technology, credentialing, and support teams.

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . In addition, for the last five years we've been name in the 100 "World's Most Innovative Companies" by Forbes Magazine .

What you'll be doing

• Leading demonstrations of new products and services with clients and sales partners
• Engaging in the pre-sales phase of the customer lifecycle to assist in driving new business
• Helping to identify renewal and upsell opportunities
• Consulting with clients on current and upcoming projects to define project specifications, implementation and process design details
• Participating in client visits and onsite trainings
• Coordinating internal resources to ensure successful project completion
• Monitoring and understanding client usage behaviors to identify and address positive and negative trends
• Providing product training to users and analysts to ensure effective use of our services within a client's environment
• Managing the delivery of Experian products and services to satisfy the technical needs of the client as directed in the Statement of Work

• Requires bachelor's degree or equivalent experience
• Requires at least four years of experience in customer support
• Strong preference for at least one year of project management experience
• Superior customer service skills
• Strong oral and written communication skills, including presentation skills
• Strong problem solving and analytical skills
• Strong PC skills
• Good knowledge of commercial data industry
• Good organizational and project management skills
• Ability to travel

Perks

• During this pandemic, all Experian employees are working remotely. Once it's safe to do so, we'll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 15%
• Flexible work schedule and relaxed dress code

EOE including Disability/Veteran