At NSF International, our mission is to protect and improve human health. We're a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, healOur nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We're growing fast, and that's where you come in. Come join our team.Lead global TraQtion software service ensuring consistency of program quality and delivery, driving collaboration across multiple business units. Drive innovation thru strategic targeting of customers where additional service and management of suppliers and their challenges is needed. Collaborate with the IT team to develop a product roadmap, and lead Customer Success Management team in order to provide a customer-focused approach and delivery. Hold teams and regions accountable for meeting established financial targets.

ACCOUNTABILITIES

• Global implementation and successful performance of all programs and services of the unit
• Ensure financial success, including pricing and managing costs
• Responsible for staff training in order to maintain appropriate staff levels and competencies;
• Develop and deliver reports for leadership
• Manage and deliver successful Key Account growth

• Bachelor's degree or equivalent experience
• 8 years' experience in relevant areas
• Experience managing and delivering IT services required
• Demonstrated history of strong customer service skills and focus

PREFERRED QUALIFICATIONS

• P&L experience
• Master's degree
• Leadership of a global team in a matrix organization
• Multilingual - Spanish and/or French are a plus
• Understand industry and global trends