At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Server with a demonstrated ability to support company leadership in the execution of new and existing business strategies for our successful Food & Beverage concept. This includes: providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.
RESPONSIBILITIES
Must live Our Values: People, Service, Quality and Innovation
Support team members and managers with guest services
Responsible for the daily setup and breakdown of the dining area
Be knowledgeable of all food and beverage offerings including ingredients, methods of preparation and proper service; be able to explain all food and beverage items listed on the menu
Ensure guest checks are accurate and closed out properly
Prepare server check out report and accurate tip outs
Provide friendly yet discreet and unobtrusive service in: greeting, seating and waiting on all guests
Anticipate guest needs, both internal & external
Assist guests with food and beverage orders
Answer guest questions with regards to Food &Beverage
Answer guest questions with regards to the Gallery and connect them with an associate to help with Gallery needs
Always provide the highest quality service to internal and external guests
Engage guests when appropriate to make them feel welcomed and "at home"
Ensure the pantry, common areas, dining area and overall gallery environment is presentable throughout the course of the day
Assist management to ensure the consistent integrity of the physical facility where food & beverages are served and stored
Monitor hospitality areas to ensure they are kept clean, safe and code compliant. Communicate with Manager any issues and assist as needed.
Assist with onsite and offsite events
Develop and maintain a working knowledge/interest in RH core furnishings business
Complete any additional tasks as assigned by Food & Beverage Management or Gallery Leaders
Attend and participate at all scheduled meetings and trainings
Participate in teamwork and foster harmonious working climate
Give feedback on guest comments or complaints to the management
Report employee and guest accidents
RELATED COMPETENCIES
Minimum of 2-3 years experience as a Server
Basset Certified
ServSafe Food Handler Certified
Willing to learn new and exciting things
21 years or older
Energetic, accountable and team oriented
Reliable, dependable and responsible
Ability to proactively find ways to maintain gallery cleanliness and efficiency
Ability to multi-task in a fast paced environment with a positive attitude
Basic computer skills is a plus
Experience with Aloha or a similar POS system
Knowledgeable of food, wine and beer
PHYSICAL REQUIREMENTS
Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time
SCHEDULING REQUIREMENTS
This position is full or part time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays.
To add to our innovative luxury lifestyle platform, RH has launched its first Food and Beverage Program in Chicago with an emphasis on ingredient driven seasonal cuisine with a curated world class wine list and artisanal beers.
