Job Description:

The ideal candidate to apply is an individual passionate about service and driven by growth: Additionally, s/he must enjoy working in a fast-paced, demanding—yet exciting environment. Read on for more details about this exciting opportunity!

*The Day-to-Day:

• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of all guest room equipment;


• Report any substandard conditions of the guest room to the Housekeeping department;


• Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department;


• Evaluate room attendants on job performance according to the hotel standards. When necessary take appropriate action (retraining, etc.) to ensure that their job performance is at a high quality level;


• Communicate all vacant and clean rooms, the completion of guest requests, and room status discrepancies to the front office;


• Interact with the hotel's guests in a friendly, positive manner as a solution to their needs and a solution to any of their challenges;


• Shift close-out.

Needed to be successful in this position:

• High School diploma (or equivalency);


• One to two years prior experience;


• Active listening skills: The ability to be fully present in the experience, fully concentrated, and prepared to respond having remembered all that was shared by the guest;


• An uncanny attention to details: No guest detail should be overlooked or taken for granted;


• The ultimate team-player!

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience preferred. A high school diploma or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. 

At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:

Our Benefits (applies to Full-time Associates ONLY)

• Competitive Pay;


• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental;


• 401K Retirement Program with company contribution – FREE MONEY!


• Discounted hotel room night program (Concord, & Marriott);


• Group Life Insurance equal to your annual salary;


• Voluntary Short- and Long-Term Disability programs;


• Verizon Wireless discount – save up to 18% off your billing a month with our partnership with Verizon.

Concord Hospitality earned the recognition of Great Place to Work® as well as recent acknowledgement of Great Places to Work for millennials, and for women!

Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.        

*Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Behaviors

Required

• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description

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