Customer Service Division Department of Position: Mail & Document Services Dept Work from: Home Office
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Receives, sorts, delivers, and/or prepares all mail for delivery. Incumbent may be responsible for one or more of the following: Incoming Mail, Outgoing Mail, Policy Assembly and Mechanical Mailing.
Duties and Responsibilities
Receives and sorts Erie Insurance mail from internal/external sources.
Sorts cash payments for processing area according to type of payment.
Serves as liaison for Agents with regard to address updates and system questions.
Ensures that any unopened or undistributed mail is locked away at the end of the day.
Assists in additional company mailing projects.
Specific duties by discipline:
Incoming Mail:
Oversees opening, sorting and routing of incoming mail.
Picks up and delivers all inbound and interoffice mail according to prearranged schedules.
Outgoing mail:
Receives, sorts and prepares mail for Agents, branch offices, postal and Express delivery.
Determines recipient and best method of delivery.
Updates Agent information in computer system for directional sheet posting and placement of physical boxes at personal work station.
Makes preparations for outgoing postage, mail and packages.
Provides courier service to general management staff requiring immediate or time sensitive deliveries.
Maintains courier van (gas, tires, etc.) and refers any problems to supervisor.
Policy assembly:
Sorts, assembles and mails insurance policy packets to Policyholders.
Operates mechanical folding machine when necessary.
Mechanical mailing:
Operates and maintains mechanical mailing equipment to prepare outgoing mail in a very efficient manner.
Prepares and maintains weekly output reports of machine for section supervisor.
Complies with appropriate safety measures relating to the operation of mechanical mailing equipment.
Performs weekly preventative and general maintenance of all mailing equipment in accordance with established procedures and schedules.
Competencies
Oral Communication
Qualifications
High school diploma or GED required.
Willingness and ability to work weekends, holidays and/or various shifts as scheduled, is required.
For those Employees performing regular courier duties, a valid driver's license and good driving record required.
Working knowledge of postal rules and regulations preferred.
Physical Requirements
Lifting 0-20 lbs; Often (20-50%)
Lifting 20-50 lbs; Occasional ( Lifting Over 50 lbs; Occasional ( Driving; Occasional ( Pushing/Pulling; Often (20-50%)
