Primary Purpose: Responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement. Your efforts will improve installer success rates, minimize installer turnover, and help create completely satisfied customers.
Essential Duties and Responsibilities:
Train, coach and develop installation subcontractors both in the office and in the field
Improve subcontractor retention rates through impactful training and engagement
Responsible for driving proficiency, efficiency and high customer satisfaction performance amongst installation subcontractors
Installation training subject matter expert; able to teach all aspects of installing Leaf Home Water Solutions (LHWS) products on all types of homes with all LHWS systems and products using various plumbing types
Able to identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses
Works with the Installation Managers on individual performance, abilities, and capacities of the installers
Partner with leadership on identifying systemic training gaps and propose solutions to address gap
Minimum Skills and Competencies:
Successful experience in installing various types of residential water treatment systems
Track record of successfully training, coaching, onboarding subcontractors or new install employees
Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities
Ability to teach others through hands-on and documentation-based learning methods
Excellent verbal and writing skills
Excellent presence and communication skills in presentation situations
Strong customer service focus and ability to interact with customers
Basic computer proficiency with Microsoft Outlook, Word, Excel
Reliable truck, van or SUV that can carry LHWS products and systems
Functioning tools to handle any installation contingency
Ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Prior experience in installing and servicing residential water treatment systems
Bilingual – English and Spanish
Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Please send your resume to email@example.com for immediate consideration.