Network Force Load Analyst - Full Time Temporary at AT&T

Posted in Other 29 days ago.

Location: Jacksonville, Florida

Job Description:

Overall Purpose

Serve as the first point of contact for customers experiencing damages, outages and/or restoral issues related to the placing of fiber facilities, equipment and/or structure. Forecasts and prioritizes daily support services regarding requests for repair, installation, major moves, adds and changes. Good peer/team working relationship.

Key Roles and Responsibilities

  • Coordinates the maintenance support activities at the customer site or remotely from company location.
  • Assesses force qualification requirements based on anticipated incoming customer work items and recommends necessary training or identifies force movement to meet needs.
  • Organizes technical and administrative support activities including installation, repair, preventative maintenance, construction, material management or engineering change upgrades.
  • Ensures that all functions are performed in a timely fashion and meet customer and company specifications. Makes scheduling recommendations for field personnel responding to critical situations.
  • Complies with applicable FCC Network outage reporting requirements.


  • Typically a high school diploma, GED or equivalent related administrative or network experience; additional technical training desired.
  • Typically 1-3 years of technical analytical experience. 
  • Working knowledge of C&E Systems (Granite, AVSQ, OVALS) preferred
  • Strong written and verbal communications are required. 
  • Supervisory: No

This is a limited term position (up to 3 years temporary assignment). Relocation assistance is not available.