The Product Development Lead II position entails the performance of three distinct roles in support of the development and administration of Medicare Supplement products. The three roles are those of Project Manager, Business Lead and Subject Matter Expert.
Project Manager Role
Demonstrates a deep understanding of basic and advanced project management principles and has experience in successfully applying those principles.
Ensures that continuous improvement is the goal for all project activities.
Takes the initiative to ensure a project is being run effectively and with proper governance, promoting integrity and an appropriate sense of urgency .
Establishes project standards to ensure all stakeholders know what to expect during status and command center meetings.
Engages and empowers project team members to guarantee a cohesive team dynamic.
Develops project plans based on fact-finding discussions with other business areas and actively drives adherence to timelines as documented in the plans.
Schedules, facilitates, and documents, e.g. minutes, status reports, etc., meetings as required.
Maintains and manages Action, Issue, and Risk Logs where appropriate.
Organizes and disseminates documents and materials.
Monitors project status for significant deviations in quality, cost, resources or schedule.
Business Lead Role
Leads or supports the creation of business cases to initiate projects and initiatives.
Leads or supports the development of detailed plans and schedules, identifying goals, objectives, risks and resource allocation.
Leads or supports implementation of new benefits, vendors or processes.
Assumes a lead role in the development of business requirements and serves as a focal point to ensure that cross-functional requirements are identified and approved by appropriate responsible representatives.
Provides oversight of vendor activities.
Validates vendor invoices and approves for payment.
Tracks vendor costs.
Leads or supports planning, design, development and implementation of product and benefit changes across the enterprise to ensure successful construction and launch of the product.
Leads or supports creation and review of communication materials and configuration of tools to support enrollment, sales and servicing functions.
Works with market researchers to understand customer insights to evaluate and test market interest.
Gathers and monitors industry and competitive product trends and patterns to recommend new or enhanced product concepts.
Works effectively with cross-functional leadership and teams from the business segment, during the development and implementation of product strategies and portfolio enhancements.
Participates in refinement of the overall product strategy, design and pricing effort as necessary to react to changing organizational and competitive environments.
Supports the interpretations of DIFS, CMS and state legislative guidance and communications to understand business impacts.
Identifies and considers system and operational capabilities and constraints when proposing changes to the portfolio.
Adheres to company and department standard practices and is vigilant with compliance and privacy practices.
Represents leadership staff at meetings in their absence.
Coaches and mentors team members.
Provides feedback on team performance.
Ensures that expectations are developed, controlled, and executed in a timely manner.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
Bachelor's degree in business or health related field. Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
Seven years of relevant business experience. Five years of experience with Medicare products is required.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Ability to work effectively in a team environment.
Strong organizational, planning, analytical, presentation and communication skills.
Ability to lead and coordinate work groups.
Ability to present solutions and ideas for unique challenges.
Ability to work with minimal supervision to analyze complex problems. Utilizes a variety of resources to find information and synthesize solutions.
Extensive knowledge of DIFS /CMS guidance regarding Medicare Supplement plan designs and administration.
Deep knowledge of Original Medicare rules and benefits.
Analytical experience with data, systems, and operations.
Experience in project management is required.
Other related skills and/or abilities may be required to perform this job.
Work is performed mainly in an office environment with minimal hazards. Ability to work extended hours as needed. Travel may be required.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.