Clinical Supervisor at AxisPoint Health

Posted in Other 23 days ago.

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Location: Westminster, Colorado





Job Description:

AxisPoint Health

EEO Statement

AxisPoint Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AxisPoint Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. AxisPoint Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of AxisPoint Health's employees to perform their job duties may result in discipline up to and including discharge.

Job ID: 2020-1750
Job Locations: US-Virtual - Anywhere
Category Clinical
Type Regular Full-Time

Overview

AxisPoint Health is seeking a Clinical Supervisor!

Operations Supervisor is a member of the frontline management team. The Operations Supervisor is responsible for ensuring that his/her team meets the quality and operational objectives set by the organization. The Operations Supervisor has the vital role of supporting, mentoring and coaching a team to achieve both quality and operational excellence. The Operations Supervisor will be responsible for facilitating methods of improvement for staff that are both motivating and successful.

Responsibilities & Qualifications

Responsibilities (Key Deliverables):
Essential Functions:

  • Develops working relationships that support the growth and success of each individual
  • Demonstrates and maintains expertise in the program/product software application, including client specifics. Maintains expertise through the processing of program/product calls on a routine and consistent basis. Process calls based on Quality Management guidelines to maintain skill and proficiency levels. Meets or exceeds quality standards for call processing
  • Demonstrates a thorough understanding of all policies and procedures in relation to the delivery of the product and articulates the same to staff. Responsible for Quality Improvement initiatives. Ensures compliance and tracks as appropriate
  • Communicates policy changes, program developments, and company news to their respective teams, supporting the business decisions while supporting the staff in any required adjustments
  • Provides regular feedback to the Care Center Manager/Director and Educator/Quality Specialist regarding the educational needs of the staff
  • Identifies, investigates, evaluates, and follow-up on all Risk Incidents and Issue Tracker concerns.
  • Implements corrective actions to appropriately address variances to corporate, clinical and legal guidelines/policies
  • Writes and delivers monthly/quarterly performance summaries in a consistent, accurate and timely manner.


Job Requirements:
Education:

• Associates Degree or diploma in Nursing or health-related field

• Bachelor's degree preferred

• Current, unrestricted RN license issued by a state or jurisdiction of the United States to practice nursing. May be required to obtain RN licensure in up to 50 states (beyond home state)

Experience:

• Experience in a clinical call center environment or telehealth environment preferred.

• Supervisory or management experience preferred.

Functional/Technical Knowledge, Skills and Abilities Required:

  • Current RN license in good standing (for RN staff)
  • 3-5 years recent acute care nursing experience (for RN staff)
  • Ability to lead in a changing work environment.
  • Demonstrated performance that meets or exceeds the performance standards for the product.
  • Demonstrated problem solving skill; creatively works towards solutions.
  • Excellent communication and interpersonal skills; ability to promote harmony with a variety of employees.


Leadership Competencies:

Communication
Provides the information people need to know to do their jobs and provides individuals with information they need so that they can make accurate decisions.

Motivating Others
Creates a climate in which people want to do their best. Can motivate many kinds of direct reports and team or project members.

Leadership Agility
Can effectively cope with change and shift gears comfortably.

Managing/Directing
Is good at establishing clear directions and setting stretch objectives.

Business Acumen
Understand and apply information to contribute to the organization's strategic plan.

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