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Customer Service Representative at AT&T

Posted in Other 30+ days ago.

Location: Grayson, Kentucky





Job Description:
WHAT'S IN IT FOR YOU?

Start with the Paycheck: Customer Service Representatives make up to $16.76 hourly ($34,866.00) per year to start with increases every 6 months of active service up to $40,742.00.  AND you can earn an additional average monthly incentive of ($690.00 or more) based on performance.

You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..). Add to all that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re 18 years or older, let’s talk.

What you'll do:
Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face¬-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

BASIC QUALIFICATIONS
• 6 months to 1 year of customer service/sales experience preferred

TESTS:

Applicants will be expected to pass any assessments or tests associated with the position. Study Guide for pre-employment screening (click the link below to open the study guide)

Call Center Assessment (CCA)


SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
• May be required to work at other store locations.

TRAINING
• Classroom training.
• On-the-job training.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.









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