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Tech I, Mtge Ops Support at PennyMac

Posted in Other 30+ days ago.

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Location: Moorpark, California

Job Description:
Part-time Administrative role for college students seeking business exposure. Assigned administrative duties as needed to support the needs of a department. This role performs a variety of office services, for example, filing, data entry, and scanning. Support technicians provide professional and courteous support.

Job Description
  • Fills in on any team as requested by leadership
  • Routinely performs basic duties within Mortgage Operations
  • Provides excellent customer service by following through on all questions or requests
  • Completes work in accordance with performance standards
  • Follows instructions and responds to management direction
  • Demonstrates accuracy and thoroughness
  • Demonstrates behaviors which are aligned with the organization's desired culture and values
  • Provide departmental support with entry level tasks
    • Filing
    • Printing
    • Scanning and uploading documents
    • Review, update and preparing documents for mailing
    • Opening letters/ documents
    • Data Entry
    • Basic tasks that will become obsolete once automation has been completed
    • Reduce overtime and workload by assisting with simple tasks
    • Learn company systems
    • Complete classes as assigned by Supervisor / Manager specific to increasing mortgage knowledge and MS Office skills
  • Complies with all policies and procedures
  • Performs other related duties as required and assigned

Ideal Candidate will have the following:
  • Entry level proficiency in MS Office
  • Ability to learn and utilize other industry specific software
  • Good interpersonal and communication skills
  • Ability to organize and prioritize work
  • Must be self-motivated and solution-oriented
  • Must be a team player
  • Desire to learn
  • Detail-oriented with good organizational and follow-through skills
  • Ability to make decisions within set policy and procedures

Years of Experience: 0

Education: High School Diploma/GED