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Guest Services - Live Chat - Temporary Associate at Spencer Gifts

Posted in Other 30+ days ago.

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Location: Egg Harbor Township, New Jersey





Job Description:
Overview

Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

Responsibilities

Summary: Reports directly to the guest services supervisor and is responsible for answering questions/ comments and resolving guest services issues via Live Chat communication.

This is a part-time role and available shifts are:

9am to 1pm

8pm to 12pm

Would also require weekend availability.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Be skillful with computers and standard software packages (Microsoft Office products as well as any third-party social media software (Hootesuite)

Have a high attention to detail

Ability to multi-task

Excellent written communication skills including excellent spelling/grammar skills - Quick learner

Maintain files and report the daily, weekly and monthly activity

Qualifications

Education and/or Experience:

High school diploma or general education degree (GED); or six to 12 months related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Social Media software and websites; Spreadsheet and Word Processing software. This includes Microsoft Office programs.

Other Skills and Abilities:

Strong people and organizational skills

Strong positive attitude towards associates, customers and business


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