The Referral Coordinator will answer and respond to calls coming into the Clinic on the appointment line and manage referrals from patients and doctors/referring offices. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.
We are searching for a candidate who:
is able to communicate effectively, both oral and written, with excellent listening skills and the ability to speak clearly
is self-motivated and has good time management with the ability to manage workflow and prioritize demands
has excellent interpersonal skills and can manage difficult or emotional patient situations
will provide excellent customer service while maintaining a high level of confidentiality and discretion
This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus.
The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.