Manager, Billing Services Operations at ResMed

Posted in Other 30+ days ago.

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Location: Springfield, Missouri

Job Description:
You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO:

The Manager, Billing Services Operations is responsible for directing and coordinating the overall functions of the team relating to talent management to support timely and accurate billing operations. The Manager, Billing Services Operations is responsible for the development and oversight of the department staff to meet revenue and customer satisfaction goals. This position requires strong managerial, leadership and business skills including the ability to manage a large remote based team. Must have a thorough understanding of healthcare billing services, specifically home health and hospice.

Let's talk about Responsibilities
  • Responsibility for overall management of the Billing Specialist staff. These functions include payroll, process management and improvement, HR related functions, and capacity planning.
  • The Manager, Billing Services Operations must have a thorough understanding of revenue cycles services, with an expertise on home health and hospice billing.
  • Leading, developing and mentoring staff to meet expected performance metrics.
  • Managing schedules of team members according to customer demand and any service level agreements
  • Coordination of ongoing education including, but not limited to process, technology and regulatory updates.
  • Development and management of department operational policies, guidelines and code of ethical standards which include respect, diversity and integrity.
  • Supporting senior management to deliver on their components of overall company goals and objectives

Let's talk about Qualifications and Experience

  • Minimum of five years of industry experience, with related operational experience.
  • Bachelor's degree in business administration, healthcare management, healthcare administration or related field preferred.
  • Must have demonstrated success identifying and leading process improvement initiatives
  • Must have the capacity to relate to people in a manner to win confidence and establish rapport is essential.
  • An exceptional attention to detail and strong detail orientation is required.

  • Demonstrated knowledge of home health and hospice billing, financial reporting, capacity planning, process and change management, and leadership.
  • Must possess strong managerial, financial and analytical skills.
  • Demonstrates the administrative and management skills necessary to direct a number of organizational programs and supervise management, professional and hourly staff.
  • Consistent demonstration of commitment to quality, customer focus, productivity and process improvement.
  • Independent judgment and analytical skills to be able to develop and evaluate projects/operations or recommend changes that affect projects/operations.
  • Strong interpersonal and communication skills to effectively interact with representatives of client organizations, business leaders, and staff in a tactful and positive manner.
  • Strong interpersonal skills, proven success in complex and ambiguous environments.
  • Ability to work independently, with high productivity, and regularly meet deadlines.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!