Refinance Loan Specialist at PennyMac

Posted in Other 27 days ago.

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Location: Honolulu, Hawaii

Job Description:
The Loan Refinance Specialist will function as a clerical liaison between the loan officer, clients, escrow companies and operational fulfillment support during the process of a home loan refinance. This role will effectively manage the administrative tasks involved in the full submission and condition gathering requirements of a refinance. The RLS will not discuss loan terms, interest rates, fees, closing costs or any other functions which require loan originator licensing.

Job Description
  • Work with customer to collect all DU/LP/Jumbo upfront conditions prior to submission, and subsequent underwriter requested conditions
  • Submit all files with an exceptional level of quality
  • Gather all necessary documentation for the loan approval and closing within the outlined lock period
  • Meet expected submission and quality goals each month
  • Ensure proper communication based on each defined stage of the refinance process, while meeting deadlines and administering phone calls or e-mail reminders, to ensure compliance with the lock period of each loan
  • Provide consistent, quality-controlled method to ensure the smooth and efficient management of all relevant steps necessary to close the refinance
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:
  • Experience providing value-added customer service in a fast-paced environment
  • Experience using automated financial and loan tracking systems preferred
  • Strong communication skills and ability to effectively interact with sales team members
  • Must be proficient in Excel and Word
  • Must be a team player with strong attention to detail and ability to work independently
  • Excellent critical thinking, problem solving, and mathematical skills; and sound judgment
  • Financial Services and, if possible, mortgage industry experience preferred
  • Strong business acumen and ability to interface with executive management

Years of Experience: 1

Education: High School Diploma/GED