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Customer Service Career Fair - Loan Counselor at PennyMac

Posted in Other 30+ days ago.

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Location: Fort Worth, Texas

Job Description:

PennyMac's Customer Service Virtual Career Fair
Friday, April 10
Hiring for our Ft Worth, Summerlin and Moorpark offices!

As one of the fastest growing mortgage lenders in the nation, PennyMac remains strong for the community with an abundance of career opportunities.
We would like to invite you to our Customer Service Virtual Career Fair to learn more about the available opportunities from our management team. All interviews will be held via teleconference.
Once you apply, keep an eye out for a separate email with instructions on completing an assessment. Please note, if you apply to this position, you do not need to apply to the other open Loan Counselor positions.
We look forward to speaking with you!
PennyMac Loan Services, LLC
Tampa NMLS ID# 1224863
Corporate NMLS ID# 35953

This is not intended for distribution to consumers.
Equal Housing Opportunity © 2020 PennyMac Loan Services, LLC, 3043 Townsgate Road, Westlake Village, CA, 91361 US, 818-224-7442. NMLS ID # 35953. For licensing information, go to: (NMLS Consumer Access ). Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (866) 436-4766. Georgia Residential Mortgage Licensee #33027. Massachusetts Mortgage Lender License # ML35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. •47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 104753, 112228, 112874, 112877, 113746. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. Washington Consumer Loan License # CL-35953. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. All rights reserved. (01-2020)

Job Description
  • Receive calls through an inbound queue or outbound call campaign to assist customers with resolving their early stage default, by establishing the reason for the delinquency, understanding their ability to pay, securing payment(s), and offering alternatives to foreclosure when applicable
  • Update customer financial information to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received
  • Effectively service, resolve and document escalated customer issues
  • Manage self-follow-ups to ensure that they are addressed in a timely manner
  • Interface and coordinate with other departments, including Home Retention, Property Resolution, Foreclosure, Bankruptcy, Litigation and Customer Service
  • Perform all duties in accordance with company policies and procedures and state and federal laws
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:
  • Some understanding with CFPB, FDCPA and ECOA regulations, preferred
  • Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence
  • Negotiation skills with the ability to effectively resolve delinquency
  • Solid time management skills, including the ability to multi task and prioritize work assignments to adhere to timelines
  • Ability to identify, analyze and problem solve pending foreclosure situations
  • Skilled at making decisions independently within set policies and procedures
  • Excellent computer skills, including proficiency in Microsoft Excel, Word
  • Ability to work a flexible shift and overtime when required

Years of Experience: 1

Education: High School Diploma/GED