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Sr Desktop Support Associate at PennyMac

Posted in Other 30+ days ago.

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Location: Plano, Texas





Job Description:
Overview
The Senior Associate, Desktop Support will provide support to end users on a variety of issues.

Job Description
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Perform other related duties as required and assigned.
  • Demonstrate behaviors which are aligned with the organization's desired culture and values.


Ideal Candidate will have the following:
  • Has knowledge of commonly-used concepts, practices, and procedures.
  • Ability to handle interrupts while fluidly switching between several projects.
  • Must be highly proficient in Excel and Word
  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Financial Services and, if possible, mortgage industry experience preferred
  • Strong business acumen and ability to interface with executive management


Years of Experience: 5

Education: High School Diploma/GED


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