Overview At PennyMac, we value our nation's Veterans and their dependents. We are honored to have them amid our team that drives our innovative mortgage solutions and unparalleled commitment to our customers. We welcome the dedicated men and women who have served in our Armed Forces by providing investment in their post-military career development through the hiring, training, mentoring and advancement of transitioning Veterans and their families. The Home Loan Specialist is a skilled role supporting various channels within our Mortgage Fulfillment Division (MFD). This individual is a key contributor in facilitating efficient and effective processes that support business ethical practices and exceed customer service objectives, including helping Americans achieve and sustain the dream of homeownership. Whether you have years of lending experience under your belt or just beginning your mortgage industry career, we are always pursuing talented, motivated people with diverse skill sets. We 're making long-term investments in our team because our people are our greatest strength.
Job Description Job Description:
• Perform data entry and validation tasks • Initialize third-party orders (title, appraisal, hazard, flood certification, credit, etc.) • Review and validate loan documents • Process calls, email and / or chat responses • Assign and distribute workloads • Monitor work queues and intervene as needed • Interact with multiple departments to expedite processing and / or dispute resolution • Demonstrate behaviors aligned with the organization's desired culture and values
Ideal Candidate will have the following: Skills & Abilities:
• Team player with strong attention to detail and able to work independently • Proven track record of delivering timely and accurate data in a fast-paced environment • Critical thinking, problem solving, basic mathematical skills and sound judgement • Effective time management skills • Skilled communicator (written and oral) • Demonstrated proficiency with computers and mainstream computer applications (Microsoft Suite, Google, etc.)