Lead Specialist at PennyMac

Posted in Other 26 days ago.

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Location: Plano, Texas

Job Description:
Are you interested in becoming a mortgage loan officer but lack the experience or training? Are you a people person? Do you have excellent communication skills?

N ow is the perfect time to start building a career at one of one of the largest mortgage lenders and servicers in the United States, a company recently recognized on Fortune's 100 Fastest Growing Companies list. This is an entry level role that puts you in a great p osition to take advantage of PennyMac's extensive training and career -building tools.

We are hiring call center sales specialists to work in our fast-paced, sales-driven call center environment. The position reaches out to both our current and potential customers in need of financing for their current home or a home they are purchasing. A call center sales specialist will use influence and salesmanship to connect clients with licensed loan officers ready to help them achieve their short term and long term financial goals.

The position will report to the Retail Lending Business Operations team. The Sales Dispatch Agent will perform a key function within the sales team to ensure optimal routing of IB customer calls, conduct OB calls to borrowers, ensure data integrity within lead management system, and perform other tasks as required related to sales management.

Job Description
  • Perform OB telemarketing campaigns
  • Receive IB calls from marketing campaigns
  • Route calls and leads within the telephony and lead system appropriately
  • Ensure data integrity within lead management system
  • Manage exception processing of various reports
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to multi-task and work in a deadline-driven environment
  • St rong organizational skills
  • F amiliar with using Microsoft Office Suite (e., Excel, Word)
  • Demonstrated excellence in working effectively as an individual and as a part of team
  • P roven track record delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving and judgment skills
  • F inancial services and, if possible, mortgage industry experience preferred

Years of Experience: 1

Education: None