Customer Correspondence Ambassador at PennyMac

Posted in Other 30 days ago.

This job brought to you by CareerBuilder

Location: Fort Worth, Texas

Job Description:
The primary responsibility of Research and Correspondence is to address written inquiries from PennyMac customers, fulfill research-related requests for business partners and resolve complex issues. Research Associates maintain PennyMac's professional reputation and its commitment to provide world-class service to customers throughout the research handling process.

Job Description Ideal Candidate will have the following:
- Strong customer service background
- Be able to multi-task effectively
- Must be a team player with strong attention to detail
- Able to work in a fast-paced environment
- Adapts well to change
- Excellent verbal and written communication skills
- Customer advocate

Ideal Candidate will have the following:
  • Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc)
  • Strong customer service background.
  • Thorough knowledge of the RESPA as it pertains to qualified written requests.
  • Ability to handle multiple tasks and deadlines with attention to detail.
  • Proficient in Excel and general strong computer skills.
  • Communication - Excellent communication skills with the ability to interact with most levels of employees and management. Speaks and writes clearly and correctly.
  • Judgment - Displays willingness and ability to independently develop solutions to problems and work with minimal to moderate supervision. Exhibits sound and accurate judgment and make timely decisions.
  • Teamwork - Competent at working in partnership with team members to deliver expected results.
  • Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Problem-solving - Resolves problems in a timely manner; able to gather information and identify problems.
  • Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Years of Experience: 1

Education: High School Diploma/GED