Manager, Application Support at PennyMac

Posted in Other 30+ days ago.

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Location: Agoura Hills, California





Job Description:
Overview
Capital Market IT is looking for an IT manager who will supervise information technology support staff. This position will oversee software maintenance, upgrades and organize application and database releases. He/She will work with business and project managers to help prioritize support and application development.

Job Description
  • Coordinate/manage application upgrades.
  • Coordinates training and orientation for new technology users.
  • Organizes support, troubleshooting, and repair for IT applications.
  • Establishes relationships with technology and Capital Market business users.
  • Oversees IT support department staff, including education, training.
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.
  • Manage/mitigate annual SOX audits and finding.
  • Manage/mitigate quarterly access reviews.
  • Coordinate/manage application and database release tasks.
  • Manage and approve system access requests.
  • Resolve tier I and II level requests from business.


Ideal Candidate will have the following:
  • Bachelor's Degree in Computer Science or a Related Field
  • 7+ years experience with Computers and Networks, Leadership, Management, Staffing
  • Written and Verbal Communication, Interpersonal Communication
  • Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail
  • Working Under Pressure
  • Ability to Meet Goals
  • Familiar with TSQL, XML, JSON, Agile, Network and application development SDLC


Years of Experience: 10

Education: Bachelor's Degree


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