Manager, Application Support at PennyMac

Posted in Other 30+ days ago.

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Location: Agoura Hills, California

Job Description:
Capital Market IT is looking for an IT manager who will supervise information technology support staff. This position will oversee software maintenance, upgrades and organize application and database releases. He/She will work with business and project managers to help prioritize support and application development.

Job Description
  • Coordinate/manage application upgrades.
  • Coordinates training and orientation for new technology users.
  • Organizes support, troubleshooting, and repair for IT applications.
  • Establishes relationships with technology and Capital Market business users.
  • Oversees IT support department staff, including education, training.
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.
  • Manage/mitigate annual SOX audits and finding.
  • Manage/mitigate quarterly access reviews.
  • Coordinate/manage application and database release tasks.
  • Manage and approve system access requests.
  • Resolve tier I and II level requests from business.

Ideal Candidate will have the following:
  • Bachelor's Degree in Computer Science or a Related Field
  • 7+ years experience with Computers and Networks, Leadership, Management, Staffing
  • Written and Verbal Communication, Interpersonal Communication
  • Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail
  • Working Under Pressure
  • Ability to Meet Goals
  • Familiar with TSQL, XML, JSON, Agile, Network and application development SDLC

Years of Experience: 10

Education: Bachelor's Degree