Technical Support Specialist at On Call Staffing

Posted in Other 28 days ago.

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Location: Monterey, California

Job Description:

A large publicly traded company and one of Los Angeles’ premier employers is looking to hire a Technical Support Specialist to provide testing, distribution, research, and management support for Customer Service Field technician’s iPhone applications. This role will provide hands-on repair and maintenance support of iPhone devices and provide project-related support as needed.

Duties and Responsibilities:
  • Independently manage small-scale department projects.
  • Provide analysis and recommendations on emerging and prevalent technologies.
  • Analyze routine issues, problems, data within the department and recommend potential solutions.
  • Provide guidance and support in the development, implementation, and maintenance of departmental procedures.
  • Provide support to large-scale projects as needed.
  • Perform other duties as assigned (no more than 5% of duties).
  • Requires strong planning and organizational skills.
  • Must possess strong interpersonal skills and the ability to interact independently with all levels of management and non-management.
  • Proficient in data collection, with statistical, analytical and written skills.

Basic Qualifications:
  • High School diploma or GED
  • A valid California Driver’s license
  • A minimum of 2 years of experience in customer support, technical support or help desk support.
  • Strong computer skills and thorough knowledge of Microsoft Office applications, including Access.
Preferred Qualifications:
  • Bachelor’s degree
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.