MoistureShield, a CRH company, is a division within Oldcastle APG. MoistureShield has pioneered the use of recycled polyethylene plastic in the manufacture of composite building materials. With its constantly evolving portfolio of patented and proprietary recycling technologies, MoistureShield has been widely recognized as a leader in resource conservation innovation and received the EPA Award for Environmental Excellence for its process of converting scrap plastic to composite outdoor decking.
The Customer Account Manager is an active member of the team and will ensure an excellent customer experience by developing long-term relationships to satisfy customer needs related to MoistureShield products. Resources provided to customer include logistics services, claims support, order entry/confirmation all while leveraging the relationship to drive additional business.
Essential Duties and Responsibilities
Serve as point of contact for customers, develop strong relationships with key contacts while ensuring customer needs are satisfied on a day-to-day basis.
Assist customers through all means of communication ensuring timely shipment/delivery of product including sales order receipt, entry and shipment verification.
Serve on team managing freight and product claims.
Continuously developing knowledge of enterprise operations and products to service customers and manage product claims.
Develop and report key metrics/KPI's on daily, monthly and annual basis.
Working to always drive new business including supporting sales group on communication of new products, current product offerings, selling customer on freight procurement.
Bachelor's degree or five plus years of proven account management experience.
Product claims knowledge or Logistics experience.
Excellent listening, presentation and negotiation skills.
Excellent written and verbal communication skills.
Ability to prioritize competing tasks.
Critical thinking and problem-solving ability.
Willingness and ability to develop internal and external customer relationships.
What CRH Americas Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH Americas
CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
MoistureShield, a CRH company, is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!
CRH Americas is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .