Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.
We are seeking a Customer Service Representative at our Miami facility to serve customers by providing product and service information, resolving product and service problems, and process orders. The CSR serves as an ambassador (customer advocate) between the customer and the company. Come and join our team today!
Essential Duties and Responsibilities
Maintain broad knowledge of clients, products, and services of the organization Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer
Accurate processing and data entry of phone, fax, and e-mail quotes and orders in accordance with cut off times and other time constraints that may exist
Coordinate between sales and production to meet customer deadlines Maintain good communication channels with product and support staff Communicate with customers to determine expected delivery date and time
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution Travel with outside sales personnel as required promoting customer relations
Assist sales staff with expediting orders and communications with the production floor Greet customers in a courteous, friendly, and professional manner
Participate in required internal educational sessions to enhance knowledge of product and job skills
AA or BA Degree preferred
Minimum of 2-year previous customer service experience Strong organizational and listening skills
Work overtime when required
Work independently and prioritize work in a fast-paced, team environment to meet required deadlines Excellent written and verbal communication skills
Ability to read, interpret, and understand drawings and specifications Previous customer service experience in the glass industry
Only online applications will be accepted
When applying, please provide full employment history
Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer
What CRH Americas Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH Americas
CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!
CRH Americas is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .
Date Posted: Aug 28, 2020
Nearest Major Market: Miami Job Segment: Outside Sales, Data Entry, Sales, Administrative