Our Grocery Specialists ensure the highest level of guest service and ensure an organized and smoothly run grocery department including ordering, pricing, and inventory control. To manage, motivate, and provide grocery team with the tools required to be successful in their jobs.
What you will do in a typical day:
Guest Service is a priority! Greet guests, answer questions in a friendly manner, proactively assist guests with accurate and timely information, make product/service recommendations and accommodating special requests.
Prioritizing department activities while managing interruptions and attending to details to complete tasks within deadlines is a must.
Maintain knowledge of products throughout the store, weekly ad items and work across departments to provide and assist guests in finding products & complete meal solutions.
Manage and assist all functions and activities of the Grocery Department by:
Handling a variety of the department's grocery items, such as dry shelf, frozen, dairy, beer/wine, and specialty drinks throughout the day; answering specific guest requests while maintaining high quality product levels all while ensuring outstanding guest service; sampling product as needed.
Enforcing and following department practices regarding receiving, stocking, and the unloading deliveries of product to ensure freshness and quality; including but not limited to case, coolers, freezers and sales floor.
Manage inventory, ordering, pricing and signage throughout the department; Helping to reduce losses due to shrink, damage, and pilferage
Following and utilizing the department production tools and perform other duties and assignments as directed by management
The ability to read, understand and follow planograms, layouts, and schematics of the department for merchandising.
Follow Quality and safety procedures by:
Inspecting and storing products to ensure quality, following proper rotation (first in first out procedures), cleaning, sanitation procedures, operating equipment in a safe and focused manner while tracking date and rotation of products and completing any necessary reports
Monitoring temperature of cases, spill overs, ovens and storage areas and report any failures to the Deli Manager or Manager on Duty.
Following all company guidelines and procedures to include but not limited to safety and sanitation and preparation while cleaning including disassembling, washing, rinsing, and sanitizing all equipment within the work area. Adhere to all local, state, and federal health and civil code regulations
Manage the team by:
Properly training them through TFM systems and on-the-job training to provide excellent guest service in a safe and secure manner, as well as to perform their duties with accuracy, minimizing any exposure to loss.
Providing counselling, coaching of the team independently and in cooperation with other members of store management.
Creating and managing team schedules, ensuring breaks as required, to satisfy business need.
Ensuring the retention of team members and minimizing labor costs.
Maintaining excellent written and verbal communication within the front-end department and store management at all times.
Train, lead, develop and mentor future leaders for the business.
Working Conditions & Physical Requirements:
Typical motions include repetitive hand and arm movements, repetitive grasping, lifting, bending, reaching and exposure to extreme temperatures (coolers, freezer, outdoors, etc.)
Will be required to spend the majority of time on his/her feet and stand or walk without a break for up to 4 hours
Responsible for moving or lifting an average of 10-60 pounds with a maximum weight lifted of 80 pounds occasionally
Able to work a flexible schedule including nights, overnights, weekends, and holidays as needed
Ability to use tools and equipment, including knives, ladders, stepstools, box cutters, pallet jacks, and other heavy machinery
Bonus if you bring:
Specialty, Gourmet and/or Grocery experience
Production Planning Software experience
Working knowledge of Microsoft Office
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.
The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.