Posted in Other 30+ days ago.
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Type: Full Time
Location: Tucson, Arizona
Manage multiple projects and maintain a frequent and consistent interaction with all clients
Ability to handle inbound and outbound Office 365 customer support issues for businesses
Maintains safe and healthy work environment by following organization standards and legal regulations
Provide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes as
needed to improve future results
Schedule, coordinate, and deliver follow-up client interactions
Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices
Problem-solve computer software, networking, and system issues with end users
Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support
Remain current with up-to-date product information for all released software configurations
Demonstrate excellent professionalism and communication skills
Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills
Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values
An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change
Solid track record of achieving and exceeding performance and behavioral expectations
Here are the requirements we are looking for that ensures our Office 365 Concierge Ambassador will be successful:
High School or Technical Diploma/Certificate required, Bachelor s Degree preferred
1-3 years of experience delivering an incredible customer experience in an IT or tech support environment
High degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 products
Is the utmost Role Model for all Mural values, policies, practices, and procedures
Must be able to work from 11:00pm (Midnight) to 8:00am (Morning), or 1:00am to 10:00am.
In addition to working alongside a team of dedicated individuals and cloud consulting experts, Mural offers competitive pay, casual dress, multiple comprehensive medical, dental, and vision plans, 401(k) plan, company paid basic life insurance and long-term disability plans, corporate discounts on goods, services and travel, and company sponsored lunch Fridays.
Discover what it s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers.
All your information will be kept confidential according to EEO guidelines.
Mural Consulting. Mastering Technology. Together.