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Call Center Representative at Randstad

Posted in Other 7 days ago.

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Type: Full Time
Location: Milwaukee, Wisconsin

Job Description:

Call Center Representative**job details:**+ location:Milwaukee, WI+ salary:$16 per hour+ date posted:Friday, July 10, 2020+ experience:Entry Level+ job type:Temp to Perm+ industry:Health Care and Social Assistance+ reference:S_869435**job description**Call Center Representative**_Are you a Call Center Professional seeking a meaningful career?_** Our client, a company committed to improving oral health through access, innovation and affordability is currently seeking **_Call Center Representatives_** for their **_Milwaukee, WI_** location.**RESPONSIBILITIES:**The Call Center Representative (CSR) position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR must project a professional company image and provide superior customer service by corresponding with customers via any of our client's customer contact channels (60% customers/40% doctors offices).- Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility- Thoroughly and completely document all customer interactions- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations- Assist members ongoing access to care by locating a network dentist or assignment to a primary care dentist**WORKING HOURS:** Monday to Friday (shifts between 8:00am - 8:00pm)**REQUIREMENTS** :- Proven professional verbal and written communication skills- Ability to learn quickly and adapt to a fast paced production environment.- Ability to efficiently operate a computer and knowledge of Microsoft Office applications**QUALIFICATIONS:**- High School Diploma or Equivalent required**TO APPLY:** Please forward your updated resume to Please include the Job Title and Location in the subject line of your email ( **_Call Center Representative - Milwaukee, WI_** )._Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law._