System Solutions Specialist at Institute of International Education

Posted in Information Technology 10 days ago.

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Location: Washington, Washington DC

Job Description:

Institute of International Education

IIE is an Equal Opportunity and Affirmative Action Employer of Females/Minorities/Veterans/ Individuals with Disabilities.

Organizational Department:

Schedule: Full Time

Education: Bachelor's Degree

Career Level:

Location: Houston TX - Houston, TX 77027 US
NY UN Plaza - New York, NY 10017 US (Primary)
Washington DC - Washington, DC 20005 US

Job Description:

The System Solutions Specialist serves as a subject matter expert (SME) on the solution design team working across business applications at the Institute of International Education that include a collection of Customer Relationship Management (CRM), applicant management and web content management systems. The SME works collaboratively with various vendors, internal and external stakeholders to deliver system implementation, configuration, testing and resolution that align with departmental, programmatic and organizational goals.

Essential Functions:
• Serves as a Subject Matter Expert of different business applications at IIE
• Resolves any solution design conflicts and issues during the implementation phase
• Ensures the fit of solution design while adhering to the overall business application roadmap of IIE
• Leads various testing efforts, including unit testing, issue tracking and bug fixes

Job Requirements:

Education and Work Experience:
Requires a Bachelor's degree in order to apply a working knowledge of the theories and principles in a specialized field or work discipline.
Requires at least five years of related work experience.

Knowledge Skills and Abilities:
• Direct experience in solution design of business applications such as Customer Relationship Management Systems (CRM), Applications (Slate) Systems, Content Management Systems (CMS)
• Direct experience in application management, development, configuration and implementation of software solutions developed both internally and through third-party vendor
• Proven in depth understanding of Cloud based applications, including data integration and management
• Excellent written and verbal communication
• Excellent organization and document creation skills with attention to detail
• Ability to work occasionally non-standard hours including weekends and evenings

Work Conditions & Physical Demands:

Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Travel: None