Tier 1 Support Engineer at Aktivax

Posted in Customer Service 16 days ago.

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Location: Broomfield, Colorado

Job Description:

Aktiv Pharma Group

Our Company

Aktiv Pharma Group is a Specialty Pharmaceutical company developing and commercializing drug products in a portfolio of proprietary prefilled delivery devices, emphasizing improved usability, safety and drug stability. Our highly scalable Specialty Pharma model is based on a minimal core internal development team, supported by consultants and manufacturing subcontractors. Our leading development program is an emergency auto-injector for medical countermeasure treatment.

Our Mission

We look to develop products and treatments that improve the lives of the communities we serve. Our mission is to bring peace of mind to individuals and their communities through the work we do. Our vision is to be recognized for our innovative solutions that care for patients and communities. Our values are Truth, Goodness, Caring and Perseverance.

Our Culture

We emphasize a safe, inviting, and inclusive culture. We are striving for a combination between a demanding and challenging work style and promoting a balanced life for our employees. We expect people to work hard, but we also encourage play (skiing on good snow days, meeting after work for pool, morning smoothies). We want you to bring your whole self to work. Our values are central to our culture and we believe that every position in this company will help lead us to greater innovation.

Job Description

The service desk provides computer support to all of Aktiv Pharma Group. This includes hardware problems, software issues, connectivity problems, wireless/mobile issues, printing problems, and functionality questions. Most of support is done remotely via screen sharing and over the phone. Customer service, attention to detail, and first call resolution are top priorities

Computer Skills

  • Windows 10 Operating System troubleshooting and configuration
  • Microsoft Office 365 installation, configuration, and troubleshooting
  • Microsoft Teams, SharePoint and OneDrive experience a plus
  • Desktop/Notebook hardware installation, configuration, and troubleshooting
  • Computer peripheral and hardware installation, configuration, and troubleshooting.

Essential Duties And Responsibilities

  • Supports end-users via phone and remote support tools
  • Images computers and prepares them for end-user deployment
  • Supports Microsoft Office 365 application issues
  • Supports Microsoft Windows 10 on Dell Laptops
  • Documents all work done through ticketing Helpdesk application
  • Supports wireless connectivity for laptops and mobile devices
  • Effectively manages time to make sure calls are responded to in a timely manner
  • Escalates calls to appropriate next Tier support groups


  • 3 -5 years of experience in IT support
  • CompTIA certifications or Microsoft Certifications a plus
  • Excellent verbal and written communication skills
  • Proven troubleshooting skills for both computer hardware and software

Aktiv Pharma Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.