Customer Service Representative at WAXIE Sanitary Supply

Posted in Customer Service 17 days ago.

This job brought to you by Local Organization

Location: Anchorage, Alaska





Job Description:


WAXIE Sanitary Supply

WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer

US-AK-Anchorage

Job ID 2020-3355
Category Customer Service/Support
# of Openings 1

Overview

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn't be done without our top-of-the-line Customer Service team. That's where you come in!

This position is 8AM-4:30PM Monday through Friday with weekends and holidays off!

Essential Duties


  • Engage with customers to resolve matters on product pricing and concerns in regards to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person.

  • Assist customers with online ordering through account set-up, order administration, and training on WAXIE's online ordering system ("Web@Work").

  • Input customer orders to WAXIE's inventory management system (AS400).

  • Support Sales team by referring new business leads and assist with inquiries on pricing and other customer requests.

  • Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.

  • Participate in vendor product training to stay up-to-date on product knowledge.

  • Other duties as assigned.



Qualifications


  • Previous customer service and cash handling experience preferred.

  • A high level of professionalism with a positive attitude.

  • Excellent verbal and written communication.

  • Great attention to detail.

  • Organized with the ability to multitask and prioritize.


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