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ITSM Monitoring and Event Manager at NCI Information Systems

Posted in Other 27 days ago.

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Type: Full Time
Location: Reston, Virginia

Job Description:

Job ID 2020-4837

Job Locations



Program / Project Management


Regular Full-Time


NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

NCI has been designated a 2020 Military Friendly Employer by


NCI: As the Enterprise IT as a Service (EITaaS) Monitoring and Event Manager you will support the future of the Army s enterprise IT services. As the Army drives towards its 2028 Modernization Strategy and postures to the era of great power competition put forth in the National Defense Strategy, we must operate and defend our networks ruthlessly. The Army s communications network is the foundational weapons platform for the entire force. All Army operations depend on timely, reliable delivery and transmission of data. The Army is moving towards rapid and reliable Army Enterprise support and offerings. EITaaS is commercial delivery and management of protected IT services from the enterprise to the point of need (user) on the Department of Defense Information Network-Army (DODIN-A). Provides connect, protect, storage, computing, common IT services, hardware, software, and networking infrastructure.

The purpose of implementing IT Service Management (ITSM) into the EITaaS Project is to plan, build, and operate services in alignment with the strategic direction set by EITaaS governance to achieve the EITaaS objectives while mitigating risk. The intent of the EITaaS ITSM Program is to produce IT value for the Army, align IT resources, achieve Service Level Agreements, increase service provider productivity, enable rapid service scalability, and establish and maintain IT cost accounting and recovery to control IT costs scalable across all EITaaS installations.

Monitoring and Event Manager

The Monitoring and Event Manager manages the lifecycle of events. Integrates with Common Tools to ensure all pertinent events are monitored and reported. Responsible for integrating with Measurement and Reporting management to establish and control the authoritative data source standards amongst common tools collecting the same data. Integrates with applicable practices. Responsible for consistent monitoring and event management for all services and is scalable to all Army installations. The Monitoring and Event practice is governed by the Monitoring and Event Model, Monitoring and Event Practice and Processes Standing Operating Procedure (PPSOP) and continually improved using Value Stream Mapping techniques. The Monitoring and Event Manager is responsible for developing and maintaining the artifacts of this practice.



* Clearance: Standard Background check
* Computing Environment Certification: ITIL Foundations or equivalent.

* Education: BA 4 - 7 years experience


* ITIL intermediate certifications

* ServiceNow experience

* DevOps Foundations (DOFD) or equivalent


This position requires the ability to perform the below essential functions:

* Sitting for long periods

* Standing for long periods

* Ambulate throughout an office

* Ambulate between several buildings

* Stoop, kneel, crouch, or crawl as required

* Travel by land or air transportation 25%

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.