Posted in Nonprofit - Social Services 30+ days ago.
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Location: Clearwater, Florida
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
At Candlewood Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:
Be down-to-earth by being straightforward and natural
Be considerate by being respectful, perceptive and accommodating
Be friendly by being kind, approachable and light-hearted
Be reliable by being professional, a team player and resourceful
Your day to day
The program consists of the 3 Phases described below. Each Phase lasts 4-6 months depending on the size and scope of the assigned hotel.
In Phase 1 of the program (Learning the Ropes), Future Leaders will rotate through different departments (Maintenance, Sales & Marketing, Human Resources, Finance & Accounting, Housekeeping, Front Office, and Food & Beverage) to gain perspective.
During this phase, participants will work in an assigned position, receive instructions and training related to their rotational experience, attend online and/or classroom training courses, and attend periodic evaluations with the program coach to check learning and absorption. after Phase 1, participants will choose an area or two of focus for Phase 2.
During Phase 2 (Choosing your Own Path), participants will gain extensive exposure pertinent to their area(s) of focus, including complete involvement and performance of job functions, understanding expected service behaviors and interdepartmental connections, using reports to analyze data, identify trends and recommend proactive solutions, and attend online and/or other training courses as assigned. Participants will continue to meet with Coach and/or Mentor to demonstrate understanding
in area(s) of focus utilizing the Phase 2 Mastery Checklist. During this phase, experiencing another hotel in the area, preferably a different brand is strongly encouraged.
In Phase 3 (Preparing for the Future), participants will focus on their leadership capabilities. They will work with their program Coach, Mentor, and other managers to plan and direct work of a team, participate in interviewing, hiring, and training team members, evaluate work output and give feedback, attend online and/or classroom training courses as agreed, and create and lead a project. Upon successful completion of Phase 3, graduates will be poised to take on an open position in a supervisory or managerial role.
What we need from you
Must have the legal right to work in this country
Must reside in the U.S. and be ready for in-person interviews when applying
A bachelor’s degree or equivalent OR at least one year’s relevant experience which can include internships
Fluency in English – a second language is a plus
Excellent interpersonal skills
A willingness to possibly relocate nationally or internationally
A passion for hospitality
Intellectual curiosity and eagerness to learn
Adaptability to change
Collaborative cooperation to introduce effective change
Ability to think beyond the boundaries
Legally authorized to work in the country required.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.