As a Trainer within the Sales department of National General Insurance, you are responsible for providing training, support and guidance to team members. In this role, you will be required to deliver training in-person and virtually with a focus around salesmanship and product knowledge. You will also work to develop, coordinate and/or facilitate sessions with various groups of people to provide timely and relevant training sessions.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Train team members on skills such as systems, processing, underwriting, salesmanship, billing, procedures, etc.
Utilize a variety of the training methodologies, techniques, concepts, learning tools and practices to ensure learning maximum effectiveness of training program
Monitor team member's progress during and after training, and for providing feedback
Develop materials for eLearning and in-person sessions, including updates as needed to drive adoption and understanding.
Assist with research and development of technical training classes as well as monitoring trends in performance to determine training needs
Developing in-house subject matter certification programs, rewards and recognition.
Responsible for the development and maintenance of the training manual
Conducts needs assessments within the organization to provide input on new class needs and improvements of classes
Stay up to date with any changes in the company
Act as a resource around all products and their use
Build and manage relationships with sales leaders and team members, as well as manage cross-functional relationships with other internal departments
Contact and schedule internal and external vendors for specialized training
Complete other duties, as assigned
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent experience
2+ years Training experience, preferably in a sales environment
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Demonstrated ability to define, refine and implement sales training programs
Excellent oral and written communication skills, including presentation skills
Experience with audio/visual editing software is a plus
Works well under pressure, flexible and adaptable
Ability to function both independently and as part of a team in a multi-task environment
Ability to travel as requested
Prior sales experience
National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.