This position will handle all general calls into the HR department that come in through the front desk. This individual will either handle the call or forward to the proper home office HR associate (LOA/benefits, Worker's comp, etc.). They will be taught to differentiate calls that they can handle and those that are to be forwarded to an HR manager.
Calls they will be taught to handle could be:
Store associates with questions on HR systems they use and a problem they are having. Must be patient to be able to help a caller not as familiar with a system.
Applicants following up on their application and other applicant questions.
Current/prior associates who want to file a complaint.
Other companies/an associate looking for an employment verification.
The individual in the position will also make outbound calls:
Handle name/SSN mismatches for new hires.
Interact with Zone Managers to get information needed to complete administrative tasks in hiring system.