This job listing has expired and the position may no longer be open for hire.

RN Care Manager, Complex Care at East Boston Neighborhood Health Center Corporation

Posted in Other 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: East Boston, Massachusetts

Job Description:

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position?  Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at

Time Type:

Full time



All Locations:

East Boston


RN Care Managers are part of the Complex Care Management Team. You will join our team of nurses, social workers, community health workers, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/or chronic conditions. You will connect with enrollees in person, on the phone, and in EBNHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. RN Care Managers must be prepared to work from EBNHC, home office, or within enrollee’s homes.

Essential Duties and Responsibilities

  • Providing face-to-face interaction with enrollees and their care team when appropriate to improve enrollee care.

  • Along with other members of the Complex Care Management (CCM) Team, conduct comprehensive assessments that include the medical, behavioral, and social needs of the enrollee in order to identify gaps in care and barriers to attaining improved health.

  • Based on the assessments and in conjunction with the enrollee and members of the CCM team, create and implement a care plan that will address the identified needs, remove the barriers and improve the health of the enrollee.

  • Coordinate care by serving as the contact point, advocate and resource for the enrollee, their family and their providers, building effective relationships through trust, respect and communication.

  • Continually assess the enrollee’s knowledge of their clinical condition(s) and provide education and self-management support based on the enrollee’s unique learning style.

  • Measure, improve and maintain quality outcomes (clinical, financial, and functional) for individual enrollees and the population served.

Qualifications and Requirements

  • Bachelor’s Degree in Nursing.

  • Valid MA RN license

  • 2-10 years of nursing experience, preferably with some combination of home health, ambulatory care, community public health and case management work experience, including coordination of enrollee care across multiple settings and with multiple providers.

  • Ability to work weekends/evenings as needed

  • Computer proficiency in Microsoft Office.

  • Bilingual fluency in a non-English language preferred

  • Valid MA Driver’s license and reliable transportation