Digital Realty is seeking a full-time energetic and experienced learning professional with a history of high performance to assist data center operations across the country to develop their knowledge and skills by creating and delivering engaging training courses.
Senior Manager, Mission Critical Training is responsible for creating and maintaining learning solutions for Data Center Operations. The ideal candidate will be someone who has creative and technical writing skills and experience in developing eLearning and/or instructor-led training courses, who wants to have a direct impact on the success of our Data Center Operations.
Bachelor's degree or above in relevant field.
Experience with CMMS ("Computer Maintenance & Management System"), BMS ("Building Management Systems"), and DCIM ("Data Center Infrastructure Management") systems ideal.
Mechanical, electrical & plumbing (MEP) knowledge is essential; data center experience preferred.
3-5 years of work experience in instructional design, learning and development, or other directly relevant field.
Knowledge of adult learning theory, best practices of instructional design and learning transfer.
Demonstrated ability to plan for, carry out and provide project support with minimal supervision.
Ability to work on multiple projects and balance competing priorities.
Demonstrated strong interpersonal, verbal and written communication skills.
Willingness and ability to learn and grow to meet the changing requirements of the job.
Basic familiarity with a Learning Management System (LMS)
Knowledge of and experience development content in Captivate, Camtasia, Brainshark and/or basic storyline experience.
Facilitation and instructor skills required.
International business and document language translation experience preferred, but not required
Design and develop learning experiences in multiple subject areas, including e-learning, webinar, in-person, and blended programs.
Program Management and Training Delivery. Work with internal subject matter experts to create content for training programs and tools while ensuring talent programs meet learner needs.
Leverage knowledge of and skill instructional design principles and best practices while creating and revising content.
Assess quality of third-party programs and content to identify opportunities to replace or supplement existing content.
Lead coordination and delivery of programs this position owns, including ensuring successful management of registrations, materials, instructors, and other logistics. Attend or host virtual and in-person sessions as appropriate.
Analyze and prioritize customer needs, and communicate program content and developmental timelines.
Perform other duties as assigned by Director, Training.
Required Travel of 10-25% to various Data Center Locations.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Digital Realty: Where the cloud lives and business thrives
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
To provide our customers with the trusted foundation for the digital world
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Guide our decisions and actions every day-above all else, we value customers, excellence, talent, teamwork and success.
About Digital Realty
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.