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Digital Transformation Strategist at Salesforce.com

Posted in Other 30+ days ago.

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Type: Full Time
Location: Reston, Virginia





Job Description:

JOB CATEGORY

Sales

JOB DETAILS

THIS ROLE COLLABORATES WITH INTERNAL SALESFORCE TEAM MEMBERS AND EXECUTIVES (ACROSS SALES, SERVICE, PRODUCT, MARKETING, SOLUTION ENGINEERING AND OTHER SALESFORCE INNOVATION TEAMS), C-LEVEL (CDO, CMO, CIO, CTO) TO STAFF LEVEL CUSTOMER CONTACTS, AND IN THE GLOBAL PUBLIC SECTOR INDUSTRY. CONSULTANTS HELP DRIVE CONSENSUS IN AND ACROSS OUR CUSTOMERS' LINES OF BUSINESS AROUND DIGITAL STRATEGIC VISION AS WELL AS KEY AREAS OF FOCUS THROUGH A VALUE-BASED, PRAGMATIC ROADMAP TO EXECUTION. THIS PERSON MUST ASSUME THE ROLE OF TRUSTED ADVISOR FOR DRIVING INNOVATIVE DIGITAL TRANSFORMATION STRATEGIES FORWARD WITH CUSTOMERS WHILE ALSO IMPROVING OVERALL SALESFORCE BUSINESS PERFORMANCE.

THE DIGITAL TRANSFORMATION CONSULTANT IS RESPONSIBLE FOR QUALIFYING CUSTOMER NOMINATIONS TO THE PROGRAM, AND FOR THE EXECUTION OF BUSINESS VALUE ENGAGEMENTS. THIS INDIVIDUAL IS RESPONSIBLE FOR LEADING CUSTOMERS THROUGH A CONSULTATIVE, STRUCTURED, 1-WEEK TO SEVERAL-MONTH PROCESS TO UNLOCK VALUE AND MAP OUR SOLUTIONS TO EXISTING BUSINESS CHALLENGES. THE INDIVIDUAL WILL POSSESS THE ABILITY TO LEAD/FACILITATE AND PROJECT-MANAGE SALES ENGAGEMENTS, HAVE SUPERIOR EXECUTIVE COMMUNICATION SKILLS, AND HAVE THE ABILITY TO WORK IN A DYNAMIC ENVIRONMENT TO PRODUCE THE NECESSARY DELIVERABLE OUTPUTS.

THE ROLE FOCUSES PRIMARILY IN THESE AREAS:

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BUSINESS/MARKETING/CX PROBLEM SOLVING: TAKE AMBIGUOUS/COMPLEX CHALLENGES AND, USING RESEARCH, PERSONAL EXPERIENCE, BUSINESS AND TECHNICAL ASSESSMENT CAPABILITIES AND CUSTOMER EXPERIENCE ACUMEN, CLEARLY DEFINE PROBLEMS, IDENTIFY OPPORTUNITIES, DRIVE INNOVATIVE NEW IDEAS AND RECOMMEND ACTIONABLE, PRIORITIZED NEXT STEPS TO MAKE A BIG IMPACT ON CUSTOMER NEEDS/GOALS.

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INNOVATION MANAGEMENT: BRING RIGOR TO A CLIENT S DECISION-MAKING PROCESS BY PERFORMING DETAILED COST/BENEFIT ANALYSIS, RUNNING WORKSHOPS, PRESENTING AND EVALUATING SOLUTION OPTIONS, AND DRIVING CONSENSUS AMONG KEY STAKEHOLDERS. IN SOME INSTANCES, WE HELP OUR CLIENTS DEVELOP NEW DECISION FRAMEWORKS AND GOVERNANCE PROCESSES THAT CONTINUE TO DELIVER VALUE FAR BEYOND A PARTICULAR ENGAGEMENT. A BUSINESS CONSULTANT IS A SEASONED STORY BUILDER AND STORYTELLER, WHO CAN LEAD A ROOM OF EXECUTIVES TO CONSENSUS.

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SOLUTION PLANNING: DEFINE A SCOPE AND PLAN PERSONAL AND PRAGMATIC SOLUTIONS FOR CLIENTS. THIS INCLUDES:

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VISION OF THE FUTURE

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DESIGN AND ILLUSTRATE A FORWARD-FACING VISION

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BLUEPRINT FOR SUCCESS

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IDENTIFY AND DOCUMENT AN ACTIONABLE ROADMAP, AND IMPLEMENTATION READINESS PLAN. MAY INCLUDE ENTERPRISE ARCHITECTURE, DATA MODEL (AND OTHER TECHNICAL BEST PRACTICES), BUSINESS PROCESS IMPROVEMENTS, GOVERNANCE, CHANGE MANAGEMENT AND ADOPTION, IMPLEMENTATION STRATEGY.

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VALUE OF MOVING FORWARD

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ILLUSTRATE 5-YEAR FINANCIAL BUSINESS MODELS INCORPORATING BUSINESS VALUE, IT COST SAVINGS, LICENSES AND IMPLEMENTATION COSTS TO SHOW A RETURN ON INVESTMENT OVER TIME AND THE TOTAL COST OF OWNERSHIP.

YOUR IMPACT:

A BUSINESS CONSULTANT AT SALESFORCE PLAYS A PIVOTAL ROLE IN DEVELOPING INNOVATIVE B2C, B2B AND B2B2C DIGITAL ENGAGEMENT STRATEGIES WITH STRATEGIC GLOBAL PUBLIC SECTOR CUSTOMERS. THE BUSINESS CONSULTANT WORKS WITH BOTH NEW PROSPECTS AS PART OF THE BUSINESS DEVELOPMENT PROCESS AS WELL AS EXISTING CUSTOMERS TO HELP EXPAND, STRENGTHEN AND GROW RELATIONSHIPS AND ENSURE OUR CUSTOMERS OPERATIONALIZE FOR BUSINESS IMPACT.

ROLE REQUIREMENTS:

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MINIMUM 10 YEARS OF EXPERIENCE WORKING IN IMPLEMENTATION AND/OR STRATEGY CONSULTING
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EXPERIENCED CONSULTANT WORKING WITH A COMBINATION OF SALESFORCE CRM - MARKETING / SALES / SERVICE / CONTACT CENTER / PARTNER / SUPPLIER / EMPLOYEE APPS/ SALESFORCE PLATFORM / PAAS
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PROVEN EXPERIENCE LEADING DIGITAL STRATEGY AND DIGITAL ROADMAP PROJECTS IN A COMPLEX BUSINESS AND MARKETING ENVIRONMENT WITH STRONG FACILITATION SKILLS WITH THE ABILITY TO BALANCE CONVERSATION WITHIN GROUPS.
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DEEP UNDERSTANDING OF AND PASSION FOR THE CUSTOMER LIFECYCLE AND MANAGING THE CUSTOMER EXPERIENCE
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EXECUTIVE PRESENCE
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EXCELLENT SITUATIONAL AWARENESS - MUST BE COMFORTABLE IN DYNAMIC CUSTOMER ENVIRONMENTS AND ABLE TO PRESENT OUR COMPANY WELL
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STRATEGIC THINKING THAT IS FOCUSED ON VALUE AND BUSINESS OUTCOMES
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STRONG PERSONAL "SOFT" SKILLS SUCH AS EMPATHY, LISTENING, MIRRORING AND COMMUNICATING IN DIFFERENT METHODS DEPENDING ON INDIVIDUAL PREFERENCES
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PROJECT MANAGEMENT AND TEAM LEADERSHIP TO INSPIRE, COORDINATE AND DELIVER RESULTS BACK TO OUR CUSTOMERS; EFFECTIVELY USE SALESFORCE CAPABILITIES TO MANAGE YOUR WORK AND THE PROGRAM'S VISIBILITY (CHATTER, ACTIVITY TRACKING, REPORTS, DASHBOARDS, ETC)
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ABILITY TO QUANTIFY A PROPOSED SOLUTION S BUSINESS VALUE COLLABORATIVELY WITH CUSTOMER LEADERSHIP.
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EXCELLENT COMMUNICATION AND PRESENTATION SKILLS; DYNAMIC (PERSUASIVE) IN PRESENTING IDEAS TO CLIENTS AND PROSPECTIVE CLIENTS FROM VP TO C-LEVEL
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STRONG UNDERSTANDING OF MARKETING & ADVERTISING INDUSTRY TRENDS AND THE OVERALL SAAS LANDSCAPE
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BROAD KNOWLEDGE OF TECHNOLOGY TRENDS AND RELEVANCE TO CLIENT S BUSINESSES

ADDITIONAL PREFERRED REQUIREMENTS:

PREFERRED EXPERIENCE OR CERTIFICATION IN:

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SALESFORCE ADMINISTRATOR OR OTHER SALESFORCE CERTIFICATIONS
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CROSS-INDUSTRY EXPERIENCE
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EXPERIENCE DELIVERING AND IMPLEMENTING BOARD-LEVEL DIGITAL TRANSFORMATION STRATEGIES AT F500 CLIENTS
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EXPERIENCE WITH VARIOUS TECH INVESTMENT MODELS
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HAVE SET PRIORITIES WITH SALES LEADERSHIP AND REVIEW DELIVERABLES FOR STRATEGY, CONTENT, AND DELIVERY QUALITY IN YOUR REGION.
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ABILITY TO DEVELOP DATA-DRIVEN BUSINESS VALUE CASES TO SUPPORT RECOMMENDATIONS AND INFORM PRIORITIZATION
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STRONG UNDERSTANDING OF USER RESEARCH, USER-CENTERED DESIGN PRINCIPLES AND ONLINE CONSUMER BEHAVIOR
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DEMONSTRATED SUCCESS DRIVING ORGANIZATIONAL CHANGE WITHIN CLIENT ORGANIZATIONS
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PAST EXPERIENCE IN ORGANIZATIONAL DESIGN CONSULTING, PROCESS DESIGN AND OPTIMIZATION, DIGITAL GOVERNANCE, AND TEAM DYNAMICS A STRONG PLUS
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NEW BUSINESS OPPORTUNITY IDENTIFICATION
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THIS POSITION IS DEFINED AS A REMOTE EMPLOYEE (WORK FROM HOME OFFICE), WITH EXPECTED TRAVEL TO CLIENTS AND FOR INTERNAL TEAM COLLABORATION: 30 - 50%

ACCOMMODATIONS - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department.

POSTING STATEMENT

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.


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