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Desktop Support Specialist at Apex Systems, Inc

Posted in Information Technology 30+ days ago.

This job brought to you by Professional Diversity Network, Inc

Type: Part Time
Location: Newport Beach, California





Job Description:

Our client in Newport Beach is hiring 20+ Desktop Support Professionals for a contract Project they currently have underway. This team will be supporting our clients EPIC Implementation and Rollout effort.
Overview:
The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Hospital's Desktop services. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.
IF YOU HAVE THE REQUIRED SKILL SET AND YOU'RE INTERESTED IN DISCUSSING THIS POSITION FURTHER, PLEASE E-MAIL YOUR RESUME DIRECTLY TO: {jbrady@apexsystems.com} WITH CONTACT INFORMATION INCLUDED AND JOE BRADY WILL REACH OUT TO YOU TO HAVE AN EXPLORATORY CONVERSATION; OR FEEL FREE TO CALL JOE DIRECTLY AT THE OFFICE AT (949) 623-0003. ADDITIONAL DETAILS AND INFORMATION CAN BE FOUND BELOW...
Desktop Support Specialist Responsibilities:
Configures new Personal Computers (PCs) with standard software and "Standard PC" guides.
Utilizes imaging software to setup new PCs.
Updates hardware and notifies appropriate personnel of PC inventory database changes.
Utilizes available system tools.
Reimages PC's that are redeployed in organization.
Ensures that no data from prior users remain on system.
Inventories all incoming equipment and verify accuracy against purchase orders.
Reports any discrepancies to the supervisor.
Builds complex desktop and laptop images.
Manages appropriate disposal of ewaste materials according to policy.
Provides customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
Refers customers to training available to facilitate problem resolution.
Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
Works with PC vendor technical support to resolve hardware issues.
Configures and provides loaner equipment for customers when resolution is not immediate.
Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
Performs Incident Management process as specified.
Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies. Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.
Required Technical Skills:
Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
Manage daily work problem reports and schedule work requests in a manner that supports the business.
One to three years previous work experience in technical support position.
Provide direction and support to team members regarding complex technical problems.
Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).
Education Requirements:
High School Diploma / GED with minimum 2 years' experience.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.


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