The Network Support Engineer III is primarily responsible for working on a team at the Red River Service Desk and will be located in New York-Newark-Jersey City Area This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.
Handle tickets reported by users
Monitor network equipment such as firewalls, switches, and WAPs
Supporting and troubleshooting Cisco routing and switching equipment as well as other components of LAN and WAN networks
Responsible for maintaining and upgrading network infrastructure
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
Ensure network security by maintaining proper network access control, change management, and documentation
Work with monitoring tools to diagnose via logs and investigate failures or errors in network traffic as well as other issues within the NOC
Evaluate environment for process improvement and make recommendationsCollaborate and communicate with other team members to provide good service and issue resolution
Strong ability to work in a team-based environment
Ability to be a self-starter and possess good time management skills
Experience with supporting and troubleshooting of the below technologies:
Advanced understanding of TCP/IP. Core networking fundamentals mastery.
Advanced understanding of routing protocols
Advanced understanding wireless LAN technologies
Advanced understanding of Cisco ASA, ISR routers, catalyst/nexus switching, and WLAN
Advanced understanding of various WAN connectivity options and design (Metro-E, MPLS, P2P, SDWAN)
Advanced understanding of IPSEC VPN configurations
Experience with Meraki switching, wireless, and security appliance a plus
Experience with skype for business, Cisco UC, and switch
Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.
Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.
Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).