Service Desk Analyst at Cognizant

Posted in Information Technology 4 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Phoenix, Arizona

Job Description:

We are looking for Service Desk Analyst for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.



  • Resolution of issues incidents raised by clients within SLA

  • Issue incident escalation to respective support groups

  • Ticket creation Categorization and Prioritization

  • Incident resolution and ticket closure

  • On call support for issues related to Laptop/Desktop application related issues

  • Problem Record creation and reporting to Problem Managers

  • Exchange Outlook and Mailbox movement related issues

  • Virus scanning and troubleshooting all basic components which help in system

  • Maintenance and Troubleshooting outlook issues like configuration issues while configuring accessing emails

  • PST Creation and PST files cracking and retrieving data application related issues etc.

  • Software installations all application related issues

  • Resolution of all priority incidents based on first in first out basis

Ticketing tool (ServiceNow or others)

OS Installation / Imaging

MS Office

On-call support

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. 

**Applicants are required to be eligible lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.