Director of Loss Recovery at Freedom Mortgage

Posted in Information Technology 4 days ago.

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Location: Jacksonville, Florida

Job Description:

Freedom Mortgage

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Job ID: 6233
Location: Jacksonville, FL
Functional Area: Servicing
Department:DSOS/Non-FHA Prop Pres
Employment Type:Full Time
Relocation Provided: No

Position Description:

The Director, Loss Recovery will be responsible for the day-to-day activities related to defaulted loan loss analysis and recovery of billbacks through claims to vendors, prior servicers and originators. The Director will be responsible for ensuring all transferred loans into the Company, comply with investor and insurer requirements and recover losses when applicable. The Director will provide detailed loss analysis and recovery reporting on a daily/weekly/monthly basis. The Director, Loss Recovery will be responsible for reducing risk and loss severity by identifying and communicating areas of improvements within the lines of business.

Essential Job Functions:

  • Ensure timely and accurate loss recovery reviews on defaulted loans are conducted based on contract parameters

  • Act as a second level review on FHA/VA/USDA loss analysis and recovery

  • Conduct monthly loss analysis functions on GSE portfolio

  • Keeps abreast of default servicing industry trends, challenges and best practices and serves as subject matter expert to make recommendations to operations managers

  • Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE's, investors and insurers for defaulted loans

  • Assist in identification of business drivers and trends as well as development and execution of strategic plans to address trends in losses

  • Create resolutions which will enable Freedom Mortgage to reduce risk and losses

  • Work with internal legal to determine bill back protocols

  • Develop constructive and cooperative working relationships with clients, vendors and internal employees and maintaining them over time

  • Maintain regular and punctual attendance

  • Comply with all company policies and procedures

  • Complete various projects as assigned by managements a point of contact/liaison, ensuring that all loss recovery submissions are acted upon internally and externally


  • Bachelor's Degree from a Four (4) year College or University

  • Ten (10) years of Mortgage Default Servicing Operations experience and seven (7) years supervisory/management experience required

  • Have a combination of education and experience with knowledge of property claims, preservation, REO and analytics, strong compliance knowledge, knowledge of data analysis and improvement tools


Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 225 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine's, Inc. 5000 rankings for the fastest growing private firms in the nation for six consecutive years (2013-2018).

Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (we have multiple sites in Southern New Jersey) and Fishers, IN, two regions where we were named Top Workplaces (The Indianapolis Star named Freedom Mortgage at Top Workplace four years in a row). We also have large operating centers in Melville, NY; Jacksonville, FL; San Dimas, CA; and Tempe, AZ; and Columbia, MD

Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!