SUMMARY The Cigna Medicare Vendor Management Specialist will be a specialized role to help liaise between affinity retail partners and Cigna Medicare Sales. In collaboration with the sales team and Cigna Medicare Strategy team, this person will support efforts of the Vendor Management Advisor as the day-to-day contacts and assist in implementation, service, and operational management for the affinity retail partners. The Vendor Management Specialist will help in retail partner implementations, ensuring partner needs are met, coordinating retail strategy with the sales team, and providing analysis on trends for future opportunities. The individual will work in partnership across multiple functional areas, providing specialized operational advice to the sales teams and helping improve the efficiency of sales operations in managing affinity retail partners.
The individual will support strategies aligned to Cigna Government Business focus areas: achieve customer growth goals, develop/deliver affordable solutions, build strong and diverse teams in an inclusion environment, and partner effectively across the enterprise to create value.
Achievements are dependent on partnering with multiple constituents, which include enterprise operational teams (including but not limited to Marketing, Branding, Compliance, Sales Integrity, Enrollment, and Operations Effectiveness), sales teams, and affinity retail partners. This is accomplished by building and maintaining strong peer relationships along with suggesting and implementing best practices to facilitate best solutions to optimize sales processes and services.
Promote a customer-centric atmosphere that is open to and builds upon new ideas and solutions.
Support the Vendor Management Advisor as day-to-day contacts for affinity retail partners, building relationships with partner contacts through identifying their needs and resolving issues in a timely and cost effective manner.
Collaborate with Vendor Management Advisor, Cigna Medicare Broker Strategist and sales teams in implementing and executing the vision and strategy for affinity retail partners.
Sustain affinity partnerships to help enhance Cigna's reputation in the retail space.
Track store locations with affinity retail partners to maximize coverage in Cigna Medicare service areas year-round, in collaboration with the sales team and Cigna Medicare Broker Strategist.
Organize store assignments with the sales team for proper distribution across brokers and internal sales teams, ensuring data is maintained and reports compiled regularly.
Support high quality account management and sales operations while managing growth within the retail space.
May travel up to 5%.
Help to track and monitor implementation project plans by each affinity retail partner with priorities, milestones, and tasks to achieve sales objectives.
Partner with multiple constituents, which includes enterprise operational teams (Marketing, Branding, Compliance, Sales Integrity, Enrollment, Operations Effectiveness, etc.), sales teams, and external partners to maximize partner satisfaction.
Gather best demonstrated practices of implementation efforts from internal and external stakeholders to constantly improve and challenge status quo of processes.
Keep sales leadership informed of status, trends, and potential opportunities through regular report-outs.
Maintain requirements related to the implementation, ensuring internal and external stakeholders are aligned to meet all obligations according to deadlines set.
Analyze processes and performance results to drive improvements for future implementations.
Support in ad hoc process improvement projects as needed to champion Sales Operations across the segment (IFP, Med Supp, PDP, etc.) or enterprise (commercial, Dental, etc.)
Raise concerns/issues to ensure they are properly addressed in a timely manner.
Have the courage to offer alternatives instead of simply saying "yes" to ensure win-win across all parties.
Respond to inquiries, using independent judgment and funneling issues to appropriate teams as needed.
Remain compliant with all company and governmental policies, procedures, and regulations.
Encourage constructive dialogue with others in an inclusive manner, ensuring diverse perspectives are considered to drive innovation.
Bachelors required or minimum of 3 years work experience in the insurance industry, working with sales agencies
Medicare experience preferred with an understanding of FDR and MCMG requirements
Data analytics experience preferred
Awareness of sales distribution channels, particularly event, field, and telesales
Project management experience preferred
Experience in account management and sales operations strategies preferred
Strong computer skills required (Microsoft Office Suite products preferred)
Excellent analytical and problem solving skills preferred with the ability to identify and resolve issues
Excellent written and verbal communication skills preferred
Adaptable, flexible, and able to manage through change in a fast-paced environment
Goal oriented, resourceful, personally accountable and self-directed
Ability to effectively collaborate across the organization
Process-oriented with organization and planning skills among competing responsibilities and tasks
Proactively seek opportunities for improvement
Strong presentation skills and ability to speak to different audiences
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.