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Area Manager - Northwest Arkansas at Rock Dental Brands

Posted in Health Care 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Fayetteville, Arkansas

Job Description:

Are you looking to join an innovative, multi-disciplinary group of practices that will allow you to make an impact on the dental world? Are you focused on quality patient care for every patient you treat? If so, Rock Dental Brands is looking for you!

The Area Manager is responsible for the overall performance and managing all operational aspects of the assigned group of clinics under AXPM Dental Management.

Job Duties

Operational Duties

  • Responsible to consistently and effectively communicate the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications.

  • Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.

  • Assist Practice Team Leaders in

Monitoring of KPIs 

  • Establish process for practices to have accountability expectations on a consistent basis based on KPIs.

  • Ensure KPIs set in conjunction with the Vice President of Dental Operations are maintained by all practice units.

  • Manage stores to operate within a budget set forth in communicated KPIs.

Customer Experience

  • Ensure that all practice team leaders, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.

  • Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.

Training & Development

  • Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training.

  • Responsible for conducting regular inspections

Software Development

  • In collaboration with key team members, help strategize and design software for managing practices and working in conjunction with business support functions.

Essential Job Functions:

Specific Requirements:

  • Travel will be required frequently in order to maintain appropriate relationships

  • Use of Google Drive, Trello, #Slack, & Any other tools required by your direct manager to their full abilities.

  • Dress requires a minimum of business casual when visiting practice locations, or meeting with anyone and acting as a representative to the practices or overall business.

Work Environment:

  • While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and risk of radiation. The noise level is usually moderate. Since everyone within the practice works on a time schedule governed by patients appointments, the work and general environment can become somewhat hectic at times. Therefore, it is essential that the employee is able to, both physically and emotionally, effectively handle the normal anxieties associated with the job. Regular travel to various locations may be required.