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Team Leader Document Center at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: College Station, Texas

Job Description:

Cognizant Technology Solutions is seeking a Document Center Team Lead in College Station, TX.


Full-time schedule that will include varying weekday schedules as well as some weekends. 

Must Have Skills:

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

• Capable of working as a team
• Ability to maintain confidentiality
• Decision making skills
• People management skills
• Verbal and written communication skills
• Leadership and team building skills

• Advanced knowledge of HR policies & procedures for administering counseling and performance feedback

• Advanced knowledge of AP Operational areas and all job functions

• Responsible for supervising up to 15 employees
• Responsible for multiple work areas

• Prepares and presents management briefs and minor proposals

• Must be able to lift up to 40lbs repetitively
Desired Skills:

• 4-6 years mailroom experience or prior supervisory experience

• Intermediate level proficiency with custom web-based applications/processes

• Good organizational skills and ability to manage multiple priorities/multi-tasking

• High degree of self-motivation and the ability to work independently

• Ability to prioritize tasks

Job Roles / Responsibilities:

Stabilize and monitor the scanning process for the clients. Learning new client processes/business practices while managing existing client processes. Perform qualitative and quantitative reviews and quality control. Responsible for monitoring the daily scan and archive process for accuracy and timeliness. Testing of documents for demonstrations to perspective clients and for client transitions. Serve as primary point of contact in client and vendor relationships.  Responsible for maintaining standard operating procedures and desktop procedures.  Identify problem areas, propose potential solutions and report them to the Manager. Supervise Associate/Senior Associates and assign duties based on ability/need. Manage and train associates in all areas. Conduct weekly/monthly meetings for staff. Help team members meet individual and team goals. Conduct Associate/Senior Associate performance reviews. Help coach and counsel employees.

Must be available to work Saturday shift. Sunday work is also expected at least two weekends per month.



Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service PL2 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.